The acknowledgement by patients and residents that, “it just feels different”, is an often expressed testament that a patient- or resident-centered culture has truly taken root. When everyone on the payroll believes that they can make a positive difference to patients, residents and family members, they are more likely to be fully engaged and invested in your organization, which in turn translates to an enhanced patient and resident experiences.
In this Roundtable discussion we will share stories and explore what it means when every employee “owns” the patient experience, and learn about innovative programs and initiatives that are making a difference to patients, residents, families and colleagues every day.
How interactions with staff in all departments contribute to the healing process
Onboarding strategies for orienting new employees to the belief that everyone is caregiver and reinforcing associated behaviors to support this philosophy.
Strategy and outcomes of “I AM a Caregiver…every patient, every time” initiative.
Application of “All Hands” strategies ensure a timely responsive to resident’s needs.
“Food is Care”, a team approach to ensure food is enjoyed by patients and supportive of health goals.
Who should attend?
Everyone in the continuum of healthcare experience…we are all Caregivers! Especially:
· Clinical AND non-clinical staff from all departments, and at all levels
· Planetree/Patient-/Resident-Centered Care coordinators, Experience officers
· Planetree/PCC Experience Committee Members
· Human Interactions Committee members
· Patient and Family Advisory Council members
· Resident Council Members
· Human Resource leaders
· Volunteer Program leaders
Aanmelden kan via www.planetree.org, alleen voor Planetree deelnemers